Email customer when they order an ‘out of stock’ item

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Post By: admin | 26-01-2012 06:35 Reply


We use Magento 1.6.2 and also use Stone Edge as our order manager.
The integration between Magento and Stone Edge has been a challenge itself so I hope our question is not affected by the integration.

Here is our question:
We have our store set so that our products will not ever display an ‘out of stock’ message.
Even if an item is ‘out of stock’, it still shows as available and can be ordered.

Is it possible to have an email sent automatically to the customer, when they order an item that is ‘out of stock’, but the customer does not know it until they are notified?

The email would say something along the lines of: Thank you for your order, item is out of stock, expect shipment within 7-10 days, etc…

Thank you Magento forum,



I found this link and this works perfect!

Do a test order and you will see how the email is structured.
I set my inventory to 3 items on a particular item.
I ordered 5 of that item.

This is part of what the email will read in the Item section:
* This product is not available in the requested quantity. 2 of the item(s) will be backordered.

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