Magento Newsletter Sign-Up box error (Magento CE1.5.1.0 / Ebizmarts 3.0.4)

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Post By: admin | 26-01-2012 06:35 Reply

 

When trying to sign up for newsletter with the Magento Newsletter Sign-Up box I get the following message:

There was a problem with the subscription: This email address is already assigned to another user.

This happens if the email is already assigned to a customer account. It happen both when customer is subscribed and when unsubscribed.

I have configured Update Existing to Yes and thought that would help but get the same message. How can I let an existing customer sign up for newsletter via the Magento Newsletter Sign-Up box? Thanks for any help!

 

Hi papimaui,

Are you using a custom theme or another extension that could be causing a conflict?

Thanks.

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I am using Magento Modern theme with minimal modifications and the only changes being on the catalog listing page and product view page. Once I uninstalled the module everything went back to normal. I’m looking into other ways of syncing subscribers so you dont need to respond to this unless there is others with same problem.

 

Hi papimaui,

I’m afraid this issue cannot be related to the Ebizmarts MailChimp module, due to this error message is native to Magento (please give a look into the Mage_Newsletter_SubscriberController class) and happens BEFORE the module could interact with your store.

Kindest regards,
Gerardo Gaggero
Ebizmarts Team.

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i can confirm this is a ebizmart problem.
before installing the extension i do not have such problem.

this problem occurs on the newsletter/subscribe,phtml
when customer tries to subscribe a email address that is associated with a customer account in magento,
this error would occur.

i am on the latest 3.1.2

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Jewelry
Jewelry Blog

 

Hi cooldar,

the latest version is 3.1.4
what did you do that you think that?

please if you know that it is a mailchimp problem then you find where is the error

could you tell me where is it?  to resolve it

kindest regards

Emiliano Martinez
Ebizmarts Team

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